introduction
At One Minute Watches, customer satisfaction is our top priority. We strive to provide an exceptional shopping experience that includes a flexible and fair return and refund policy. This policy aims to clarify customer rights and the process for handling returned or refunded orders. Please note that this policy is subject to updates, and we recommend always referring to the latest version on our website
Return Terms
• The return request must be submitted within seven (7) calendar days from the date of receipt of the order.
• Returns are only accepted for unused products in their original condition, including packaging, invoice, and all accessories.
• In the event of a proven manufacturing defect, the company bears all shipping and return costs, and the product will be replaced or its value will be fully refunded.
• Products that have been used, modified or opened in a way that affects their quality cannot be returned or refunded.
• Return is conditional on the product not being an excluded item (such as personalized gifts or discounted products if non-returnability is stated).
Return Request Mechanism
• Contact customer service via the electronic form or the dedicated number.
• Provide order information and photos showing the condition of the product, if any.
• The request will be reviewed within 48 working hours and the customer will be responded to with the following procedures.
Refunds
• Purchases will be refunded via the same payment method used when ordering, within a period ranging from 5 to 10 working days after receiving and inspecting the product.
• If the return conditions are not met, the customer will be informed of the reason for rejection without any discounts or refunds.
• If free shipping was offered on the original order, the shipping fee will be deducted from the refund amount for partial returns.
Important notes
• The Company reserves the right to amend this policy at any time without prior notice, and use of the site constitutes acceptance of the updated terms.
• For more information or support, please contact our customer service team.
